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Returns & Refunds

Returns and Refunds

Delivered Orders

If, for any reason, you are not satisfied with your purchase Power Coin will accept returned merchandise within 14 days after receiving date, provided it is unused and packaged in its original perfect state.
To expedite this procedure, it's important to follow the instructions listed below:

- Inform Power Coin of your intention to return by e-mail or ordinary mail including the "item identifier" of your particular article;
- Wait for our written confirmation;
- Buyer is responsible ot cover all shipping and insurance fees;
- Forward the package only to "Power Coin";
- After having received the merchandise and inspecting it for good condition, Power Coin will refund the customer. Refund will not include shipping charges as well as any associated cost (i.e. customs fees for reimporting if shipped from outside EU) and will be issued as a voucher for future purchases on this website, valid 1 year.
- The return will be charged with 15% restocking fees.

In the event that the goods are damaged or faulty Power Coin will replace the goods without charge or offer a full refund after they have been returned for inspection.

This is only a partial transaltion of all terms of sales. Our Payments, Shipping & Returns notices are fully displayed in Italian language, please switch to Italian language by clicking on the Italian flag in the upper right corner to display them. If you have specific questions about terms please ask us and we will explain.

Pre-Sale Orders

Pre-Sale orders are orders that contain a product that has been recently announced by Mint, a product that we don't have in stock, yet we offer it for sale in order to guarantee a locked price and availability to our customers.
Usually these products can take from 1 month to several months depending on many factors. We always display on the product page an "Expected Delivery Date" for these products, that is just to give a VERY rough idea of when the product is expected to be delivered in our warehouse, therefore Power Coin should not be considered responsible for any inconvenience or delays that the Mint might have.

Once a customer orders a Pre-sale product, he commits together with Power Coin to the total order quantity placed with Mint, therefore all canceled Pre-sale orders will be charged with a 15% Deposit fee.

Depending on each case, Power Coin will Refund the order keeping this 15% Deposit fee or will give a Discount voucher for future orders.


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