ITEM DETAILS
What is the condition of the item?
Unless different specified, all our items are brand new, in perfect condition, exactly as received from the mint, flawless.

Does the coin come with COA / Box?
Not all coins come with COA or with Box (because the mint doesn't make it).
If available or not, it is clearly specified in the description, and if box is available is usually shown in pictures too. With Box we mean also a presentation card, a folder, a frame etc. It simply means that coin doesn't come only in air tight capsule.

What's the COA # of the coin?
Sorry, we have many coins, and we pick yours after payment is received.
We don't have the time to search for particular or low serial numbers or lucky numbers containing "8" etc.

Can I see an actual/real picture of the item sold?
Please consider that taking pictures is a big waste of time for us, especially when people don't really want to buy the item.
Please be sure that our item is in perfect condition, there is no need to see an actual picture. We use only official catalog pictures, if you want to see how a coin looks just google an image from someone else.

SHIPPING
How long will it take to get my item?
It depends by what kind of shipment you choose, from few days to few weeks.
Please note that, because of security precautions, delivery of International Registered Mail may take up to 4 weeks depending on the country of destination.
Most of the times it takes 2/3 weeks but we cannot guarantee.
For faster delivery (2-3 days) please choose shipping by DHL Courier.

Where do you ship from?
We ship our items from Rome, Italy.
We use the courier "Spring Global Mail" (world leader in the provision of international mail services to businesses) and parcels are collected and forwarded from Netherlands.
So you can see labels on parcel or tracking info indicating NL, but it's only a transit location, it is perfectly normal.

What countries do you ship to?
We ship worldwide.

How much does it cost to ship to my country?
Unless differently specified, shipping cost by Registered Air Mail with Tracking Number is 10.00 euro for first item, and a small amount for each additional item in combined shipping. We can combine only within 2 Kg weight, after that a new parcel will be done.

Shipping cost seems expensive, how come?
Shipping cost is not a worldwide standard, in some Countries Registered Mail costs much more (or less) what you are used to.
Don't compare with other sellers, consider that someone asks less but doesn't combine shipping, or offer free shipping but charge it on item price.
We ship at cost, we don't charge on shipping, we combine, our cost is clear.

How can I track shipping? Where is my tracking # ?
Check your order details, there you can find the tracking number to track the parcel. Just click on tracking number and you will see information when available.
You can also check shipping status in YOUR COUNTRY post office site AFTER the parcel enters your country.
For USA the tracking link is:
http://www.usps.com/shipping/trackandconfirm.htm

Can I combine as many items as I want in a single parcel?
There is an international weight limit of 2 Kg per parcel, so we can combine items until 2 Kilo weight. After that a new parcel should be done. Big parcels above 2 Kg that can't be split must be sent by DHL Courier and cost will be calculated according to destination and weight/size.

PAYMENT
What kind of payments do you accept?
All accepted payments will be displayed at checkout. We accept PayPal, Apple Pay, common Credit Cards (Visa, Mastercard, American Express, Discover, JCB, Diners), Bank Transfers and also other local payment methods used in some countries.

What is the currency of your site? How much is it in US dollars or British Pounds?
Our primary currency is EURO, its symbol is €, but you can display prices and make payments also in US Dollars, its symbol is $, or in British Pounds, its symbol is £. You can convert the prices to any other currency online, for example here: http://www.xe.com but consider that the actual charged amount depends by the exchange rate and fees applied by your bank or credit card issuer.

SECURITY
Is your website secure? Can I buy with confidence?
We use SSL encryption (https://) for customer account identification and order processing. This means that your personal data and payment information are always 100% protected.